managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
by discussing client requirements either via call centre or over e-mail advising on suitable options in
have Min. 3 Years Insurance experience in a Call Centre Commercial Insurance experience RE would be an
have Min. 3 Years Insurance experience in a Call Centre Commercial Insurance experience RE would be an
applications and web technologies advantageous Call centre/contact centre experience is a bonus Problem
Design, messaging, test protocols, email and call centre integration, and performance assessment Align
Design, messaging, test protocols, email and call centre integration, and performance assessment Align
experience.
a Microsoft Dynamics 365 CE solution for our call centre of almost 1000 hosts, 24x7. We take pride in
Managed Care environment in pre-authorisation call centre/ hospital case management or hospital claims