- Deliver excellent customer service via the call centre to private debtors, clicks pharmacy and medical Junior Bookkeeping NQF3 (desirable) - 1-2 years Call Centre Customer Service (desirable) Job related knowledge
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
least 3 years experience within a Sales Outbound Call Centre.
Fluency in English and one other South
VoIP, IP Surveillance, Internal Sales, or a Call Centre environment (Advantageous).
Qualifications
experience in scanning and indexing within a call centre back office environment Computer literate (MS
experience in scanning and indexing within a call centre back office environment Computer literate (MS
managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
to the Africa Ledger Controllers to manage the Banking Documents under the supervision of Africa Treasury
applications and web technologies advantageous Call centre/contact centre experience is a bonus Problem
/>Performing cashbook duties, including daily banking transaction imports and managing automatic allocation
manually recording non-trade bank transactions, while liaising with the bank for administrative needs such
requests/cancellations, forex banking issues, password management, FICA compliance, and bank confirmation certificates