managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
by discussing client requirements either via call centre or over e-mail advising on suitable options in
have Min. 3 Years Insurance experience in a Call Centre Commercial Insurance experience RE would be an
have Min. 3 Years Insurance experience in a Call Centre Commercial Insurance experience RE would be an
Design, messaging, test protocols, email and call centre integration, and performance assessment Align
Design, messaging, test protocols, email and call centre integration, and performance assessment Align
Preferrable. Experience: Essential: 24 months Call Centre / BPO experience 2 years Customer Service experience Preferrable. Experience: Essential: 24 months Call Centre / BPO experience 2 years Customer Service experience
Preferrable. Experience: Essential: 24 months Call Centre / BPO experience 2 years Customer Service experience Preferrable. Experience: Essential: 24 months Call Centre / BPO experience 2 years Customer Service experience
Managed Care environment in pre-authorisation call centre/ hospital case management or hospital claims
Duties: