Strydompark (Randburg) is looking for Outbound Call Centre Agents to join their team You are comfortable the company Previous experience in outbound call centre roles or sales environments will be a bonus but
for a Call Centre Manager. The role will involve the daily running and management of the call centre through development Change management Effective management of Call Centre & Assessing functions Effective submission medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
management
Call Centre Campaign Manager Randburg (outsourced business process with a focus on credit management)
Required
Manage the day-to-day activities of the Fraud Agents (working shifts 24/7) who will detect and prevent fraud (inbound and outbound) Manage the day-to-day activities of Fraud Administration Agents who will investigate and recover losses incurred due to fraud reported on customer bank accounts (online
Management 5 years management experience in a Call Centre environment Windows 7 proficient (Word, Excel relationship with each individual who is part of the call centre structure. Document performance agreements for
Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng. A wonderful related field. 5 Years' management experience in a Call Centre environment. Computer Literacy (MS Office Suite) platforms & complaints handling. Knowledge of Call Centre Management systems. Very good writing skills relationship with each individual who is part of the call centre structure. Document performance agreements for potential failures, complains and open order report. CALL CENTRE PERFORMANCE MANAGEMENT & REPORTING: Provides
-Understands the technical part with operation and troubleshooting on surveillance security products, software and mobile applications.
-Must have Matric, 2- 5 years' working experience in a security service company / or installed CCTV products and tested it.
-Must be based in Joh
Description:
-Client Interaction: As a call Centre agent, you'll be responsible for attending phone, serving as a vital part of our Africa call Centre team.
- Remote Installation and Troubleshooting:
with previous experience in a customer care or call centre role being advantageous.
- High levels of
Leadership
- Maintain a strong focus on call centre metrics such as reducing call volumes, improving
empower customers and reduce dependency on direct call centre engagement
Cost Management and
/>- Identify and rectify inefficiencies within call centre operations, ensuring a streamlined and cost-effective
experience in managing a call centre
- Must have managed a call centre with over 60 agents.
-
software systems, processes and controls used in call centre
- Business Acumen: Effectively manage budgets