customer service. The engineer answers incoming calls, tracks all information on the Remedy system along accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required forthcoming attractions. Escalation and management of calls to agreed SLA's Avoid requests from breaching target
/>- Interaction with clients through meetings, calls, and emails
- Troubleshoot system issues and
through configuration and resolve Production Support calls
management Oracle Enterprise Manager (OEM) Oracle SR call loging & management DB HA & Failovers
Analysing and Assessing
* Helpdesk - Ensure all Calls logged on Help Desk
* Clean Criminal
/>· Interaction with clients through meetings, calls and emails
· Responsible for troubleshooting
& support. Inbound & Outbound Sales. Cold calling. Weekly sales report. Resolving Customer queries
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
documentation. • Supports Engineers on customer calls when needed. • Design and implement network segmentation
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional