incident/escalation does not occur again. • Monitor calls in the queue and ensure the phone status is set
incident/escalation does not occur again. • Monitor calls in the queue and ensure the phone status is set
order to design and install a complete Control Centre Excellent knowledge in Leica GNSS hardware and
CAB Interaction with clients through meetings, calls and emails. Receiving, troubleshooting, resolving
taken Attend to all logged support incidents and calls. • Provide standby support (after-hours emergency
Coordinate the troubleshooting and the support calls with external providers. Develop and maintain technical
Coordinate the troubleshooting and the support calls with external providers. Develop and maintain technical