to IT · Experience in Office 365 and 365 admin centre (End to End Support) · Good knowledge on Power
and teams, have worked in a large corporate Data Centre, and have experience with BMS systems. The technical
and teams, have worked in a large corporate Data Centre, and have experience with BMS systems. The technical
assessments and assist with managed Security Operations Centre tasks
assessments and assist with managed Security Operations Centre tasks Proactively conducts analyses and investigation endpoint security solutions, PKI, Security Operations Centre tasks and vulnerability assessments. Excellent
authorisation support calls within agreed SLAs • Administration of authorisation calls on CRM • Actioning Actioning SAP Share Point Access requests and calls logged on CRM i.e. creating new users, assigning access,
/>- Lead and motivate a team of technical support agents.
- Conduct performance evaluations and manage
Notes
programs Support, troubleshoot and resolution of call outs relating to installed software programs on customers' site Support, troubleshoot and resolution of call outs relating to installed HARDWARE on customers'
Performance Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
-
/>- Keep users posted on the progress of their calls.
- Ensure that there are no comebacks on work
remote/satellite customer call-outs (hardware, software and network calls).
- Provide telephone