We're seeking Call Centre Agents - Johannesburg (Gauteng) . To Sell a range of insurance, financial or to potential customers Making professional sales call to customers. Knowing the product being sold. Handling Treating the customer fairly. Understanding the call centre metrics and consistently achieving minimum metrics metrics. Capturing and recording sales call details 100% in the CRM system. Can plan and deliver oral customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
You will be responsible for conducting outbound calls to engage with prospective clients, ask qualifying quality leads Key Responsibilities: Initiate outbound calls to prospective clients who have shown interest in targets. Requirements: Previous experience in outbound call center roles or sales environments is preferred
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved.
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
Call Centre Campaign Manager Randburg (outsourced business process with a focus on credit management)
Required
Manage the day-to-day activities of the Fraud Agents (working shifts 24/7) who will detect and prevent the day-to-day activities of Fraud Administration Agents who will investigate and recover losses incurred
Management 5 years management experience in a Call Centre environment Windows 7 proficient (Word, Excel relationship with each individual who is part of the call centre structure. Document performance agreements for expectation. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct monthly performance
Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng. A wonderful related field. 5 Years' management experience in a Call Centre environment. Computer Literacy (MS Office Suite) platforms & complaints handling. Knowledge of Call Centre Management systems. Very good writing skills relationship with each individual who is part of the call centre structure. Document performance agreements for expectation. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct monthly performance
is looking for a Medical Receptionist to join their company, Requirements: Medical practice experience
Innovators Thrive!
We are seeking a Call Coordinator with strong communication skills do:
Your expertise:
Management
- Oversee a multifaceted contact centre that handles a variety of queries, including first
concerns across multiple channels such as voice calls, chatbots, social media, WhatsApp, and other digital
strong focus on call centre metrics such as reducing call volumes, improving first call resolution rates
/>- Assume Product Ownership of Qcontact (contact centre software), ensuring its optimal utilisation for
empower customers and reduce dependency on direct call centre engagement
Cost Management and