drive a quality improvement culture within the Care Centre Human Resource Management ensuring optimal utilization
Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance performance analysis reporting and feedback Analyze call centre data and metrics to identify trends, track performance 2IC or team leader role within a large contact centre Excellent interpersonal communication skills and
orchestrating harmony in compliance with SARS's Agent Appointment and BCEA. Navigate the labyrinth of
orchestrating harmony in compliance with SARS's Agent Appointment and BCEA. Navigate the labyrinth of
Collaborate with other team members, underwriters, agents, and brokers to gather additional information or
Collaborate with other team members, underwriters, agents, and brokers to gather additional information or
Reference: NFR003499-CPi-1 Calling immediately available Financial Administrators Our client is currently
Reference: NFR003499-CPi-1 Calling immediately available Financial Administrators Our client is currently
and ultimately sales made. • Meeting minimum daily call targets. • Adding new dealers to dealer book. • relationships with new and current dealers through calls, emails and via WhatsApp. • Gathering information
and ultimately sales made. • Meeting minimum daily call targets. • Adding new dealers to dealer book. • relationships with new and current dealers through calls, emails and via WhatsApp. • Gathering information