branches in resolving ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved Provide support on new corporate banking as well as old for both internal and external stakeholders. Mobile enhancements. Assists in the logging and fielding of calls received from branches and clients. Participates
and recording equipment and stock levels. Testing old and new installation connections. Installation and
time doing boring bug fixes and maintenance work on old and legacy systems. Sound development/technology
CICS region (validation) Dev region migration from old environment to new environment Production customization
region (validation)
region (validation) Develop region migration from old environment to new environment Production customization
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
- 3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous fraud mitigate exposure. Ensure that Fraud cases (calls and emails) are actioned to provide assistance /
Equipment, Work Centres, PMMP's Cost Centres, Bill of Materials
leading Contact Centre Solutions & Technology Provider serving numerous contact centres and agents, require practices, and emerging technologies related to contact centre solutions and enterprise software development. enterprise environment, preferably within the contact centre industry. Strong understanding of business processes approach to problem-solving. Familiarity with contact centre technologies and solutions is advantageous.