Logging customer calls; Opening job card; taking photos of faulty equipment; Providing full detailed warranties. Matric; 2 years' experience as a call centre agent; MS Excel advanced MUST be admin driven
team
Working Experience in the IT industry supporting call centre operations is advantageous Consultant: Tamsyn
Technology (NQF level 5)
advantage Sufficient knowledge of the Telco industry/MTN Relevant certifications from recognised institutions
OS and software related issues Competent in call centre management tools Matric National Diploma: Information
Management Team, Merchants Department, Impacted Call Centre Agents.
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates