Contact Centre Certifications Minimum applicable experience (years): 5 years in Contact Centre's 3 years years in Contact Centre Management / Supervision Required nature of experience: Team management / supervision ensure wrap-up tasks (for example capturing the call outcome and notes) are completed accurately and to procedure. Ensure agents action inbound sales calls according to procedure. Drive the upsell of additional the products working over either voice or video call, live chat, email or text message. Ensure agents
of SLAs.
Why
on the daily basis and – compare the EDC and Call Centre data to identify fraudulent transactions, notify
on the daily basis and – compare the EDC and Call Centre data to identify fraudulent transactions, notify
along with the Customer Information Sheet • Client calls, Physical visits – all Clients at least once every • Client calls: Telephonic – all Clients at least once a week. Must be able to do daily call planning WIFI, Networking, Client Computing & Data Centre Solutions (Avaya, Microsoft, Crestron, Extron,
along with the Customer Information Sheet • Client calls, Physical visits – all Clients at least once every • Client calls: Telephonic – all Clients at least once a week. Must be able to do daily call planning WIFI, Networking, Client Computing & Data Centre Solutions (Avaya, Microsoft, Crestron, Extron,
customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Experts and email support • Video calling experience (advantageous) • Contact centre experience • Telephonic sales AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • Upsell additional returns. Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high the products working over either voice or video call, live chat, email or text message. • Obtain and
customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Experts and email support • Video calling experience (advantageous) • Contact centre experience • Telephonic sales AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • Upsell additional returns. Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high the products working over either voice or video call, live chat, email or text message. • Obtain and
customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Experts and email support • Video calling experience (advantageous) • Contact centre experience • Telephonic sales AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • Upsell additional returns. Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high the products working over either voice or video call, live chat, email or text message. • Obtain and
position rotating between Midrand, Menlyn, Rosslyn and Home office offering a rate of R600 to R750 per hour Email Garth on garthze-merge.co.za or alternatively call him on 011 463 3633 to discuss this and other opportunities