by discussing client requirements either via call centre or over e-mail advising on suitable options in
by discussing client requirements either via call centre or over e-mail advising on suitable options in
communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build
Service Level Agreement for the Customer Relations Centre. Manages all administration accurately and assist student contact made by the Customer Relations Centre on the academic system. Assists with unresolved unresolved queries from the Customer Relations Centre and follow up with the Customer Relations Officer to provide enable smooth assistance from the Customer Relations Centre of student queries. TEAM SUPPORT, GENERAL and SYSTEM supports all members of the Customer Relations Centre team to ensure the efficient resolution of student
Service Level Agreement for the Customer Relations Centre. Manages all administration accurately and assist student contact made by the Customer Relations Centre on the academic system. Assists with unresolved unresolved queries from the Customer Relations Centre and follow up with the Customer Relations Officer to provide enable smooth assistance from the Customer Relations Centre of student queries. TEAM SUPPORT, GENERAL and SYSTEM supports all members of the Customer Relations Centre team to ensure the efficient resolution of student
literate (Intermediate to Advanced) CRM Management, Call Planning and Sales Reporting. Resilient, resourceful customers as part of the sales process Conduct cold calling at new/potential customers along with a focused relating to lost sales and back orders Submit monthly call planners by the last week of the month for the month update of CRM with visit information and telephone calls Shall provide a plan for their sales area annually any fields outside of this scope. Fields can be viewed on our website. Kontak Recruitment Disclaimer:
literate (Intermediate to Advanced) CRM Management, Call Planning and Sales Reporting. Resilient, resourceful customers as part of the sales process Conduct cold calling at new/potential customers along with a focused relating to lost sales and back orders Submit monthly call planners by the last week of the month for the month update of CRM with visit information and telephone calls Shall provide a plan for their sales area annually any fields outside of this scope. Fields can be viewed on our website. Kontak Recruitment Disclaimer:
literate (Intermediate to Advanced) CRM Management, Call Planning and Sales Reporting. Resilient, resourceful customers as part of the sales process Conduct cold calling at new/potential customers along with a focused relating to lost sales and back orders Submit monthly call planners by the last week of the month for the month update of CRM with visit information and telephone calls Shall provide a plan for their sales area annually any fields outside of this scope. Fields can be viewed on our website. Kontak Recruitment Disclaimer:
roughly around 6-12 calls during that shift. The work consists of the following: People call in for the physician physician on call – 40% (ortho, neuro, cardiology etc.) After hours clinic calls about 25% of calls. People People calling in to speak to the Physician on call (e.g. foot surgery in extreme pain needs to talk to the the ortho on call) Babies born during the night need to be registered for physician calls the next day day Transfers roughly 10% of calls Agents also do alerts for teletracking notifications e.g. fridge is
roughly around 6-12 calls during that shift. The work consists of the following: People call in for the physician physician on call – 40% (ortho, neuro, cardiology etc.) After hours clinic calls about 25% of calls. People People calling in to speak to the Physician on call (e.g. foot surgery in extreme pain needs to talk to the the ortho on call) Babies born during the night need to be registered for physician calls the next day day Transfers roughly 10% of calls Agents also do alerts for teletracking notifications e.g. fridge is