customer experience. Skills and Qualifications: Proven customer support experience or experience as a client Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
customer experience. Skills and Qualifications: Proven customer support experience or experience as a client Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
Contact Centre NQF 4 or Generic Management NQF 4/5 - Learnership for Individuals with Disabilities opportunity.
Required
Position has become available within the Support Centre, to ensure customer service responsibilities for multiple functional teams in a rapidly scaling Support Centre. Required to work independently as well as part Ability to meet targets. Knowledge of contact centre platforms. A critical thinker and good problem-solving Requirements: Experience and Qualifications: Matric Previous contact centre experience Clear Credit and
Position has become available within the Support Centre, to ensure customer service responsibilities for multiple functional teams in a rapidly scaling Support Centre. Required to work independently as well as part Ability to meet targets. Knowledge of contact centre platforms. A critical thinker and good problem-solving Requirements: Experience and Qualifications: Matric Previous contact centre experience Clear Credit and
communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations level qualification Experience in a client facing role such as Client Experience or Technical Account Management role IT/Tech related experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred
communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations level qualification Experience in a client facing role such as Client Experience or Technical Account Management role IT/Tech related experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred
reservation numbers Customer relationship management calls Reservation administration, reporting to team leader
reservation numbers Customer relationship management calls Reservation administration, reporting to team leader
their families financial futures to them. The role calls for formal in-house training, the completion of and credit check A minimum of 3 years working experience (preferably in sales) Proven computer literacy