Sales generation at required profit margins Cold calling, canvassing for new business throughout the relevant license and own transport 3 - 5 years strong Call Centre Sales experience Computer literate on MS Word
Sales generation at required profit margins Cold calling, canvassing for new business throughout the relevant license and own transport 3 - 5 years strong Call Centre Sales experience Computer literate on MS Word
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
Working Hours : Monday - Friday, 37.5 hour week. Shifts : 08:00 - 16:00 (UK) and 10:00 - 18:00 (UK) Benefits NAS) Exchange troubleshooting Duties: Ensuring all calls are logged into the helpdesk system and having ownership notes are added to all calls. Managing the timely resolution of open calls and call actions across all customers must verify with Kontak Recruitment. Ensuring all calls are logged into the helpdesk system and having ownership notes are added to all calls. Managing the timely resolution of open calls and call actions across all customers
PERFORMANCE AREAS Support Ignite in-house contact centres in organising people resources and monitoring daily fitness industry Formal or informal training in a call center environment Fluent in both written and verbal Proven track record of maintaining high levels of call forecasting in a fast-paced industry Ability to workforce planning tools nationally to support in-house call center operations. Build and lead the teams that
managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and and conduct regular quality assurance checks of call and ensure processes and procedures are adhered months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
are always correct Minted Meeting on all sites Night check on all nightshift sites twice a month Ensure are always correct Minted Meeting on all sites Night check on all nightshift sites twice a month Ensure
backflushing as and when required • Determining when night shifts/overtime need to be worked • Liaising with suppliers/service
backflushing as and when required • Determining when night shifts/overtime need to be worked • Liaising with suppliers/service
not concerned with shaking off that title? We also call it Advice because we believe the best way to attract how they want and manage everything themselves. We call it Freedom. About the Job The position involves months), you'll be sending lots of emails and be on calls that can take up a good chunk out of your day. This you'll be responsible for Taking inbound advice calls. Offering advice on the Voys offering and infrastructural Diplomatic and tactful Stress tolerant and great at shifting priorities as demands change Troubleshooting Extremely