managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and and conduct regular quality assurance checks of call and ensure processes and procedures are adhered improved performance over an extended period of time. • Effective leadership of the team can lead to absenteeism and turnover improving performance. • Planning time frame is typically 1 week to 1 month Size Team Leaders and meeting service levels; manage resources; good time management • Coaching Skills with an even temperament
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will
team. You will be responsible for answering calls, making calls, dealing with queries and complaints, updating years customer service experience within a contact centre is a must Able to speak, read and write (you will
level of accuracy and within service turnaround time.
To maintain and update your daily workflow
training will be done within our Client Contact Centre for all successful candidates. The successful candidate
probation and training within the Client Contact Centre and may only be transferred to the Claims Assessing
progress and skills gained within the Client Contact Centre.
level of accuracy and within service turnaround time. To maintain and update your daily workflow tasks training will be done within our Client Contact Centre for all successful candidates. The successful candidate probation and training within the Client Contact Centre and may only be transferred to the Claims Assessing progress and skills gained within the Client Contact Centre. R16 000 - R19 000 - Monthly
level of accuracy and within service turnaround time. To maintain and update your daily workflow tasks training will be done within our Client Contact Centre for all successful candidates. The successful candidate probation and training within the Client Contact Centre and may only be transferred to the Claims Assessing progress and skills gained within the Client Contact Centre. R16 000 - R19 000 - Monthly
customer call backs to provide an update on the progress of the query
Job Type: Full-time
Pay: R6 000,00 - R7 000,00 per month
Ability
inspection sheets to compare to. Fibre in the centre's (documents/arranging access/surveys/mailing) Email
inspection sheets to compare to. Fibre in the centre's (documents/arranging access/surveys/mailing) Email
well-known, high-volume brand dealership, which forms part of a large NATIONAL Group is looking for an enthusiastic duties will include bookings, quotes, job cards, parts ordering, upselling and extensive customer and workshop