Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
A large Call Centre based in Durban is needing a highly motivated and experienced full-time Recruiter suitable candidates for various positions within the call center based on job descriptions provided by hiring recruitment metrics, such as time-to-fill, candidate quality, and diversity statistics, to track progress and experience recruiting for high volume positions Call Centre experience would be advantageous Ability to deal
highly meticulous & solutions-driven Claims Assessor: Life is sought by a dynamic provider of cutting-edge must have 2-4 years' work experience as a Life Assessor is required with detailed knowledge relating to all relevant parties. Work on the queries on the Assessor 1 queue. Attend to ad hoc business partner queries deferred days and possible prescription. Work outbound call on vehicle claims in excess of 100 days old (will At least 2 - 4 years' work experience as a Life Assessor is required. Previous work experience in long
Purpose Experienced Trainer is required to deliver training in line with the company and client objectives project requirements and report findings Attend Quality Calibration sessions and ensure variance is less Refreshers Take Calls for minimum 4 hours each month Attend TTT with client or Master Trainer and ensure period period sign off/certification is up to date Attend Trainer Certification programmes – internal/external Self-upskill
Purpose Experienced Trainer is required to deliver training in line with the company and client objectives project requirements and report findings Attend Quality Calibration sessions and ensure variance is less Refreshers Take Calls for minimum 4 hours each month Attend TTT with client or Master Trainer and ensure period period sign off/certification is up to date Attend Trainer Certification programmes – internal/external Self-upskill
Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
highly meticulous & solutions-driven Claims Assessor: Life is sought by a dynamic provider of cutting-edge must have 2-4 years' work experience as a Life Assessor is required with detailed knowledge relating to all relevant parties. Work on the queries on the Assessor 1 queue. Attend to ad hoc business partner queries deferred days and possible prescription. Work outbound call on vehicle claims in excess of 100 days old (will At least 2 - 4 years' work experience as a Life Assessor is required. Previous work experience in long
and we are seeking to hire highly experienced Call Centre SALES agents. We invest our time and energy into Matric certificate/ NQF Level 4 A MINIMUM of 6 months call center SALES experience A positive attitude (PLEASE
of the site's Quality function ensuring the products exceed customer expectations. Quality Assurance and monitoring and review of quality procedures. Conducting rigorous Quality Risk Assessments (QRA) and goods specifications. Conduct quality inspections to ensure adherence to quality specification. Implement Implement and manage, quality management of change (QMOC) process Instutute controls for raw materials, packaging engage with shop floor to ensure adherence to quality targets. Work with production team to sample and