conduct customer calls to drive business growth. • Plan and co-ordinate sales calls and strategies. •
conduct customer calls to drive business growth. • Plan and co-ordinate sales calls and strategies. •
Manage the CRM requirements:
Continuously work on the Age Analysis to reduce debtors. Call customers for outstanding debt. Keep record of all Compiling and filing of customer documents. Taking calls from customers, dealing with queries and complaints
standards are adhered to when dealing with customer calls and correspondence. Update customer details and Customer Debtors System (CDS). Ensure quality of calls in line with Service Level Agreements (SLA's). Must
standards are adhered to when dealing with customer calls and correspondence. Update customer details and Customer Debtors System (CDS). Ensure quality of calls in line with Service Level Agreements (SLA's). Must
SALES
Ideally someone who can both do some sales/customer call as well as do basic vacuum pump repairs.
Ideally
the business unit. Support the cost and profit centre managers with financial analysis and intelligence/insights timely accrual of cost for work done and ensure cost centre owners take full accountability and are in control presented within agreed deadlines. Guidance to cost centre owners on financial decisions including scenario
Performance Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
-
/>- Keep users posted on the progress of their calls.
- Ensure that there are no comebacks on work
remote/satellite customer call-outs (hardware, software and network calls).
- Provide telephone
Key Performance Areas Customer Service - Receive calls from senior customer engineer/ help desk. - Verify/ users. - Keep users posted on the progress of their calls. - Ensure that there are no comebacks on work done remote/satellite customer call-outs (hardware, software and network calls). - Provide telephone infrastructure