customer experience. Skills and Qualifications: Proven customer support experience or experience as a client Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
customer experience. Skills and Qualifications: Proven customer support experience or experience as a client Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
Contact Centre NQF 4 or Generic Management NQF 4/5 - Learnership for Individuals with Disabilities opportunity.
Required
Position has become available within the Support Centre, to ensure customer service responsibilities for multiple functional teams in a rapidly scaling Support Centre. Required to work independently as well as part Ability to meet targets. Knowledge of contact centre platforms. A critical thinker and good problem-solving Requirements: Experience and Qualifications: Matric Previous contact centre experience Clear Credit and
Position has become available within the Support Centre, to ensure customer service responsibilities for multiple functional teams in a rapidly scaling Support Centre. Required to work independently as well as part Ability to meet targets. Knowledge of contact centre platforms. A critical thinker and good problem-solving Requirements: Experience and Qualifications: Matric Previous contact centre experience Clear Credit and
communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations level qualification Experience in a client facing role such as Client Experience or Technical Account Management role IT/Tech related experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred
communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations level qualification Experience in a client facing role such as Client Experience or Technical Account Management role IT/Tech related experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred
reservation numbers Customer relationship management calls Reservation administration, reporting to team leader
their families financial futures to them. The role calls for formal in-house training, the completion of and credit check A minimum of 3 years working experience (preferably in sales) Proven computer literacy
their families financial futures to them. The role calls for formal in-house training, the completion of and credit check A minimum of 3 years working experience (preferably in sales) Proven computer literacy