as per agreement. Minimum of 3 years working experience within the Motor Industry Minimum of 2 years dealer level mandatory Minimum of 2 years in a call centre environment Ability to communicate and interact
queries relating to all aspects of the student experience and for assisting in all administrative interventions Officer, Campus Deputy Head and/or Head: Student Experience and/or Deputy Head: Academic Operations during Service Level Agreement for the Customer Relations Centre. Manages all administration accurately and assist student contact made by the Customer Relations Centre on the academic system. Assists with unresolved unresolved queries from the Customer Relations Centre and follow up with the Customer Relations Officer to provide
queries relating to all aspects of the student experience and for assisting in all administrative interventions Officer, Campus Deputy Head and/or Head: Student Experience and/or Deputy Head: Academic Operations during Service Level Agreement for the Customer Relations Centre. Manages all administration accurately and assist student contact made by the Customer Relations Centre on the academic system. Assists with unresolved unresolved queries from the Customer Relations Centre and follow up with the Customer Relations Officer to provide
has 5 years experience working with Caseware, cashbooks, bank recons, loans, cost centre recons and asset criteria. BCom Accounting Degree 5 Years Accounting Experience
Midrand. KEY RESPONSIBILITIES Lead and align Contact Centre solutions and partners to identify and qualify Present and sell the Enghouse Interactive Contact Centre Solution in coordination with the Pre- Sales teams IT Enterprise experience in Contact Centers is preferred. Consultative selling experience is required.
Ensure that problems or complaints are actioned without delay and that effective follow-up action takes incident/escalation does not occur again. • Monitor calls in the queue and ensure the phone status is set MINIMUM QUALIFICATION AND EXPERIENCE REQUIREMENTS • Grade 12/Matric • Opera experience essential • IT related related knowledge (advantageous) • Minimum 5 years' experience within hotel environment • Knowledge of Microsoft
Ensure that problems or complaints are actioned without delay and that effective follow-up action takes incident/escalation does not occur again. • Monitor calls in the queue and ensure the phone status is set MINIMUM QUALIFICATION AND EXPERIENCE REQUIREMENTS • Grade 12/Matric • Opera experience essential • IT related related knowledge (advantageous) • Minimum 5 years' experience within hotel environment • Knowledge of Microsoft
professional journey that embraces excellence without compromise. We are seeking a Senior Systems
data Other information applicable
customer service. The engineer answers incoming calls, tracks all information on the Remedy system along accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required forthcoming attractions. Escalation and management of calls to agreed SLA's Avoid requests from breaching target
based at one of their state-of-the-art contact centres in either Johannesburg, Umhlanga, Gqeberha or Cape preferred)