Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with with End User before resolving of the call on HEAT. The ideal candidate must have Matric/Grade 12, an ensuring careful and optimal call management and efficiencies. Manage call escalations to 2 nd Level and Delivery Manager. Confirm call resolution with End User before resolving of the call on HEAT. Maintain service consumables. Able to correctly analyse and prioritise calls and requests according to business impact and urgencies
on connect calls (assisting and working with an SDR where and if required), discovery calls (presentation
Effective time and call management to support contractual objectives. Effective use of Call Management System delivery of services. Ensure effective resolution of calls within agreed timelines at expected service quality
****THIS POSITION REQUIRES EXPERIENCE CALLING ON CAR DEALERSHIPS***
Our
exceptional service and quality. You will be required to call on motor dealerships, develop new partnerships and
new business.
Must have previous experience calling on car dealerships.
Contactable references
automotive parts industry Service existing clients Cold calling to grow business Excellent communications skills automotive parts industry Service existing clients Cold calling to grow business Excellent communications skills automotive parts industry Service existing clients Cold calling to grow business Excellent communications skills
automotive parts industry Service existing clients Cold calling to grow business Excellent communications skills automotive parts industry Service existing clients Cold calling to grow business Excellent communications skills automotive parts industry Service existing clients Cold calling to grow business Excellent communications skills
generate new business.
- Make telephone calls and in-person visits to customers.
-
Develop a call schedule for assigned territory/area.
- Provide reports on call results and
Forecasting Billing Attend Sales Calls, Practice Lead Calls & Staffing calls and take appropriate follow
policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high touchpoint.
market share by: o actively canvassing and cold calling extensively by area on all potential customers franchise stores through meetings, visits and cold calling for marketing and sales purposes. Negotiates pricing pricing with clients within given parameters. Calls on between 10 – 15 customers per day (i.e. ±60 per relations with existing clients by visiting and/or calling each at least 4 visits annually. Ensures that