in cold calling and a general background in sales
Second Line support to users Escalate calls Provide feedback on calls logged Matric Previous experience in
Effectively execute call procedures, in accordance with the SOP on pre, during and post call procedures. Effectively in accordance with the SOP according to customer call procedure. Collect, capture, and maintain accuracy requirements and stock allocation report. Log all calls and capturing interaction with customers on the customer satisfaction by call cycle management. Effective planning of the call cycle as per contact and
on connect calls (assisting and working with an SDR where and if required), discovery calls (presentation
customers as part of the sales process Conduct cold calling at new/potential customers Analyse market potentials would be an advantage Experience in CRM Management, Call Planning and Sales Reporting
customers as part of the sales process Conduct cold calling at new/potential customers Analyse market potentials would be an advantage Experience in CRM Management, Call Planning and Sales Reporting
Effective planning of the call cycle Calling in accordance with the agreed call cycle Assisting new customers
to related site call outs timeously. Manage electrical assistants. Manage related call outs and reports Administrator & Operations Manager. Manage day to day Call Outs. Daily/weekly checks to be conducted as per
policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high web touchpoint. Resolve a minimum of 30 telephone calls per day. To respond to and resolve about 15 general/claim-related To strive to have zero lost calls per day. To log all telephone calls received on the policy/claim records manner. To always try and retain clients when they call in to cancel their policy. Salary: R11 000 - R16
policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high touchpoint.