The Communication Centre: Support Manager will contribute to the high standard of quality client service product and process knowledge Proven Call Centre management experience will be an advantage
Contact Centre NQF 4 or Generic Management NQF 4/5 - Learnership for Individuals with Disabilities
shoppers and clients Provide feedback to Centre Management with regards to suggestions, complaints and
industry trends and best practices in call centre management.
Requirements:
leadership role in the absence of a Fitment Centre Manager. DUTIES & RESPONSIBILITIES: Contribute enabling the Fitment Centre to run to full capacity and customers' expectations are managed. To accurately
leadership role in the absence of a Fitment Centre Manager. DUTIES & RESPONSIBILITIES: Contribute enabling the Fitment Centre to run to full capacity and customers' expectations are managed. To accurately
Operations, Commercial Contact Centre have an opportunity available for a Team Manager who will be based in Bloemfontein
proven client service/call centre experience.
Purpose To provide quality and efficient service to our clients leading, managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and Responsibilities Detailed Description Ensure efficient daily operation of the team against KPI's Drive the operating rhyt