problem tickets Proactive improvements in daily IT operations Qualifications/Experience: Relevant degree in
and users when required Compiling of user and operational manuals Provide Technical guidance & mentorship
required User training Compiling of user and operational manuals System audits Users sign off Understanding
Documentation tools (e.g Jira, Confluence, Trello) Operations Management IT security best practices and risks
from a developer perspective. Development and Operations of applications and features. Meet with end users
from a developer perspective. Development and Operations of applications and features. Meet with end users