up various team leaders on task escalations once calls are logged. Closing of the tasks once investigations
The contact centre is responsible for the inbound telephonic servicing of the individual policyholder policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high touchpoint.
Administration: •Repair book in •Repair capturing. •Service centre quote (& day turnaround time) •Repair - assessments
Align with and drive Parts PDC (Parts Distribution Centre) daily service level goals and operating plan.
Contact Centre NQF 4 or Generic Management NQF 4/5 - Learnership for Individuals with Disabilities opportunity.
Our client is looking for experienced Call Centre Staff Customer Service Representatives to assist clients Requirements · Matric · 1-3 Years’ experience as a Call Centre Customer Service Representative · Ms Office and Computer Literate Job Duties · Call Centre Duties – Receive incoming calls to assist with clients / customer policies and procedure of the company · Monitoring calls to report technical assistant to clients · Office Office Administration – Record keeping of all calls and job cards · Managing own customer service support
30min break. Permanent employees have the options of life cover, disability benefits, funeral cover, pension towards. We celebrate your successes, endurances and life events with you. We constantly strive to innovate effective call centre service in order to achieve member satisfaction. To deliver an effective call centre cases Telephone Etiquette. Answering telephone calls in a way that achieves member satisfaction Risk Customar Service Delivary. To deliver an effective call centre service in order to achieve member satisfaction
player in South Africa's life insurance industry. We're passionate about life insurance and the good it their needs. We're applying these same principles to life insurance cover to create products that better meet meet our clients' needs. Our needs-matched life insurance is a first in the industry – it's made just just for you at the start, and changes as your life changes. What you'll be doing if you get the job: You'll complaints and action taken • Adhere to contact centre schedules and protocols • Provide first time client
player in South Africa's life insurance industry. We're passionate about life insurance and the good it their needs. We're applying these same principles to life insurance cover to create products that better meet meet our clients' needs. Our needs-matched life insurance is a first in the industry – it's made just just for you at the start, and changes as your life changes. What you'll be doing if you get the job: You'll complaints and action taken • Adhere to contact centre schedules and protocols • Provide first time client
Reference: JHB000019-SB-1 The call centre of our client is expanding, and we're on the lookout for motivated Your Role: Customer Interaction: Handle incoming calls and inquiries with professionalism and empathy. product/service information. Data Entry: Accurately log call details and customer information. Team Collaboration: approach to customer service. Previous Experience: Call centre experience is essential. Ready to take the next