iOCO Infrastructure Services: Where Challengers and Innovators Thrive.
We are seeking a Customer Customer Service Engineer I Â with strong problem-solving skills, excellent communication abilities, and a customer-centric approach to service delivery.
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What you’ll expertise:
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
Lead the support groups in providing support services, reporting on performance of the team against Tier 1 support for Voice technologies, IP services and transport technologies. Resolve all technical escalations required, in line with relevant legislation and company policy. Monitor team performance and provide regular Desire and commitment to providing exceptional service to customers Self Management Time management skills
i>Ensure that the Card Payment systems at the Company remains PCI-DSS
standards in the digital age. About the Role: Service Excellence Coordinators are responsible for driving improvement initiatives within contact center or Managed Service Provider (MSP) environments. Requirements: Demonstrated improvement initiatives within contact center or Managed Service Provider (MSP) environments.
seasoned professional with a passion for client services and leadership? An exciting opportunity awaits experienced Business Unit Manager to oversee our client services division. In this role, you will be responsible a track record of delivering results in client services, we invite you to join our team and be part of Demonstrated ability to drive revenue and manage client service contracts Minimum Desired Experience: Minimum of client service operations, including end-user devices (printing, laptops, desktops, managed service desk
Job & Company Description:
A continuously growing company within the Banking
industry is looking for a Head Service Manager who can; but not limited to; develop support service management
qualification/certification
At least 5 yearsexperience in a Service management environment
Experience working
HVAC, Fire and Wet Services Specialists seek experienced Regional Project Manager for the WC Region Project required, Experience in fire protection, HVAC, Wet Services, good budgeting, planning, and organizing skills skills. R40 000 to R50 000pm cost to company.
incidents as per client contract. Deliver customer service - Communicate, dress, and display positive attitude tasks/incidents on Resolve IT in real time. Comply to Company processes/policies. Manage operational expenses skills and networks exposure. Understanding of Service Level Agreements TECHNICAL / LEGAL CERTIFICATION: minimal supervision Good communication and customer service skills Exceptional Troubleshooting skills Understanding
We are looking to recruit a Service Centre Analyst to work within the IT department of Clicks Group Services Services. The role will be based at Clicks Head Office in Cape Town and will report to the Service Centre cost effective management of IT Incidents and service requests from end to end point of view and to provide provide dynamic IT Support within the agreed Service Promise. Job Objectives Providing telephonic and track all incidents and service requests Taking ownership of incident and Service request from initiation
/>Purpose
To own stakeholder relationships and service delivery for commercial and technical systems within
compliant).
Provide specialist support for IM service specialists regarding AD (Active Directory), Antivirus
"healthy."
Own a monthly, global service delivery review with the relevant vendors, with
or exceeding their contractual commitments for services and projects, including those delivered directly
and procedures for recovering data and restoring services in the event of a server failure or other catastrophic