calls from customers, dealing with queries and complaints. Reading and responding to emails and uploading
and queries.
to respond to client requirements, queries and complaints and log order entries into relevant company system
Vouchers Attend to and resolve supplier queries and complaints Monthly Reporting: Perform forecasting of monthly
Investigate, analyse and monitor escalations and complaints. Report trends and obtain approval from the reporting
Escalated client / member queries and complaints.
Competencies
general enquiries account level screen prints for complaints / enquiries document retrieval and review of
general enquiries account level screen prints for complaints / enquiries document retrieval and review of
documentation, scheduling meetings, addressing client complaints, updating records, and completing fee forms promptly
documentation, scheduling meetings, addressing client complaints, updating records, and completing fee forms promptly
stakeholders.