SERVICE DESK ENGINEER
The Service Desk Engineer is the first point of contact for clients and
or tickets and handling resulting incidents or service requests applying standard operating
procedures
full range of products and services offered,
applying agreed service level agreements leveraging
breach and ageing reports for tickets opened by service desk
-Identify gaps and short comings in the
the current processes, procedures, services and provide
recommendations for improvement
Role Purpose:
The Facilities Service Coordinator will be responsible for the compliance
the Service level Agreements with internal and external Stakeholders, including customer service interactions
3 years' experience in contract management/service level agreements.
Atlantis, Cape Town As a Support Services Coordinate in charge of Support Service, you will play a crucial role include analyzing and optimizing various support services to enhance efficiency, productivity and customer Leadership: Lead and manage a team of support service staff, including, buying, specialists and administrative Process Improvement: Evaluate and streamline support service processes, including internal inquiries, warranty metrics to measure the effectiveness of support services. Resource Management: Allocate resources efficiently
Atlantis, Cape Town As a Support Services Coordinate in charge of Support Service, you will play a crucial role include analyzing and optimizing various support services to enhance efficiency, productivity and customer Leadership: Lead and manage a team of support service staff, including, buying, specialists and administrative Process Improvement: Evaluate and streamline support service processes, including internal inquiries, warranty metrics to measure the effectiveness of support services. Resource Management: Allocate resources efficiently
experience in an Asset Management business; Financial Services experience specifically Asset Management, Retirement Offshore; Call Centre experience in Financial Services business; Excellent business writing skills; Afrikaans
solving queries etc. in order to deliver exceptional service within clients' SLA. The ideal candidate would preparation for the division/depot. Client Service: Service Culture – Deliver within SLA; Partnership
individual who will be a part of their client service team, responsible for guiding their clients through and make a meaningful impact in the financial services industry. Our client is firmly aligned behind savings. 3 years' experience in financial services client servicing An appropriate tertiary education English skills with clients, internal business units and service providers
devices, document management software, and related services. With a strong reputation for reliability, innovation devices, document management software, and related services. With a strong reputation for reliability, innovation to Friday About the role: Step into the role of Service Desk Coordinator, where your Grade 12/Matric qualification stock takes to orchestrating engineering tasks on Service Now (SNOW). Be the vital link in our operational technicians, and departments while delivering top-tier service with every client call. Elevate your career trajectory
recruit a Group Facilities & Services Manager within the Group Services department of The Clicks Group the implementation of the Group Facilities and Services strategy and initiatives in collaboration with Facilities Management and Services, including procurement, travel services, corporate credit card, fleet requirements. To manage the procurement of goods and services for business use, ensure cost effectiveness and canteen, ensuring health and safety compliance, service quality and operational efficiency. To oversee
individual who will be a part of their client service team, responsible for guiding their clients through and make a meaningful impact in the financial services industry. Our client is firmly aligned behind savings. 3 years' experience in financial services client servicing An appropriate tertiary education English skills with clients, internal business units and service providers