turnaround times Ensure all membership documents are correctly uploaded on the system Process membership amendments from time to time Matric FAIS Compliant Customer Service Certificate RE5 advantageous Skills and Experience Always demonstrate an elevated level of customer service Adaptable: resilient person and shows a positive
existing clients are satisfied with the products and service
Collect and deliver samples for colour matching
Network with other service providers in the industry to obtain information
specials and promotions, as well as to purchase the correct products for their application needs
Deliveries
Kagiso Trust is one of South Africa's leading development agencies working towards a prosperous, peaceful stakeholder agreements and manages outsourced service provider relationships and deliverables. Conceptualise market access to sure. Service provider management To develop appropriate service provider contracts for manage and monitor the delivery of outsourced service provider work. Effective internal management Complying
passionate individual with a flair for customer service, store operations, and staff motivation? We have content and Bibles into the hands of the people of Africa. As a publisher and retailer, our driving passion management, a deep understanding of excellent customer service, and the ability to motivate personnel to perform customer service. Addressing and resolving customer complaints to uphold exceptional customer service. Handling knowledge Housekeeping Admin Sales & Customer Service Proven experience in retail management or a related
and partners Prepare annual plans and budgets for Africa and oversee their execution Support the achievement candidate must have: 12 years of varied experience in Africa fertiliser industry including various business knowledge of Africa Fertiliser industry & imports with respective relationship with main Africa importers
and partners Prepare annual plans and budgets for Africa and oversee their execution Support the achievement candidate must have: 12 years of varied experience in Africa fertiliser industry including various business knowledge of Africa Fertiliser industry & imports with respective relationship with main Africa importers
staff in a manner to ensure uninterrupted support service to our customers. • Also paying attention to the To take disciplinary action where outstanding service delivery is not present – to hold all employees Monthly staff performance stats – report back to Service Delivery Manager on monthly performance and low have been avoided, identify gaps and implement corrective measures to ensure that such an incident/escalation is found. • Ensuring that the team responds to service requests and incidents within the agreed SLA •
staff in a manner to ensure uninterrupted support service to our customers. • Also paying attention to the To take disciplinary action where outstanding service delivery is not present – to hold all employees Monthly staff performance stats – report back to Service Delivery Manager on monthly performance and low have been avoided, identify gaps and implement corrective measures to ensure that such an incident/escalation is found. • Ensuring that the team responds to service requests and incidents within the agreed SLA •
compliance and flags areas of non-compliance for corrective action
- Identifies methods for optimising
Provides comprehensive advice, insights, guidance and service on best practice procurement and SRM
Commercial and Sales
Legal Services
Suppliers
Industry and regulatory bodies
Execute plans and processes
Service Delivery
vendor portfolio management
Ensuring
objectives
KEY METRICS
Performance of service providers and delivery against operational KPIs
performance of applications and take action to correct deficiencies based on consultation with stakeholders relevant stakeholders. CUSTOMER SERVICE & TCF Maintain as high level of service to customers (internal and and external) according to the service standards as set by the company. Ensure all customers are treated which include Agile and Water Fall. Financial services industry knowledge and experience beneficial.