passionate individual with a flair for customer service, store operations, and staff motivation? We have content and Bibles into the hands of the people of Africa. As a publisher and retailer, our driving passion management, a deep understanding of excellent customer service, and the ability to motivate personnel to perform customer service. Addressing and resolving customer complaints to uphold exceptional customer service. Handling knowledge Housekeeping Admin Sales & Customer Service Proven experience in retail management or a related
and partners Prepare annual plans and budgets for Africa and oversee their execution Support the achievement candidate must have: 12 years of varied experience in Africa fertiliser industry including various business knowledge of Africa Fertiliser industry & imports with respective relationship with main Africa importers
and partners Prepare annual plans and budgets for Africa and oversee their execution Support the achievement candidate must have: 12 years of varied experience in Africa fertiliser industry including various business knowledge of Africa Fertiliser industry & imports with respective relationship with main Africa importers
a law firm setting
to provide a wide range of increasingly complex services across the Energy, Mining, Oil & Gas, Infrastructure defendable environmental advisory services for more that 30 years . We are a South African company, proud to environmental management consulting sector's spectrum of services, to the point where we currently have a portfolio their professional career in a diverse range of services (including but not limited to Impact Assessment understanding and practical experience in navigating the South African enviro-legal framework. Project management
to provide a wide range of increasingly complex services across the Energy, Mining, Oil & Gas, Infrastructure defendable environmental advisory services for more that 30 years . We are a South African company, proud to environmental management consulting sector's spectrum of services, to the point where we currently have a portfolio their professional career in a diverse range of services (including but not limited to Impact Assessment understanding and practical experience in navigating the South African enviro-legal framework. Project management
staff in a manner to ensure uninterrupted support service to our customers. • Also paying attention to the To take disciplinary action where outstanding service delivery is not present – to hold all employees Monthly staff performance stats – report back to Service Delivery Manager on monthly performance and low have been avoided, identify gaps and implement corrective measures to ensure that such an incident/escalation is found. • Ensuring that the team responds to service requests and incidents within the agreed SLA •
staff in a manner to ensure uninterrupted support service to our customers. • Also paying attention to the To take disciplinary action where outstanding service delivery is not present – to hold all employees Monthly staff performance stats – report back to Service Delivery Manager on monthly performance and low have been avoided, identify gaps and implement corrective measures to ensure that such an incident/escalation is found. • Ensuring that the team responds to service requests and incidents within the agreed SLA •
compliance and flags areas of non-compliance for corrective action
- Identifies methods for optimising
Provides comprehensive advice, insights, guidance and service on best practice procurement and SRM
Commercial and Sales
Legal Services
Suppliers
Industry and regulatory bodies
Execute plans and processes
Service Delivery
vendor portfolio management
Ensuring
objectives
KEY METRICS
Performance of service providers and delivery against operational KPIs
performance of applications and take action to correct deficiencies based on consultation with stakeholders relevant stakeholders. CUSTOMER SERVICE & TCF Maintain as high level of service to customers (internal and and external) according to the service standards as set by the company. Ensure all customers are treated which include Agile and Water Fall. Financial services industry knowledge and experience beneficial.