responsible for the set-up and running of Ithuba Centres, based in Tongaat, Amatikulu, Refinery area, and
Ithuba (CSI) Centres
Call Center staff Needed At least one year call centre experience Ability to handle high volume work, Maintain accurate records Operate relevant call centre system Generous basic plus comm and incentives
Waste reduction and elimination.
Training of department maintenance team and process controllers and is accurate & correct.
Attends training courses as and when required.
Covers for for other multi-skilled artisans for leave, training and sick leave.
Installation of electrical Lock-out procedures
Ability to work on Overhead cranes, electro-pneumatic systems, hydraulic systems,
experience working at a management level within a Call Centre of a large operation 4-5 years experienced in managing campaigns preferably within the outsourced call centre environment Grade 12 or Equivalent Tertiary education years' experience as a Operations Manager in a call centre environment Market Related
experience in a similar role. (Not call centre experience)
functional requests, or user issues to the Support Centre via ticketing system, where needed. • Effective Ensure that new practices have been booked for training. • Providing all relevant parties with weekly all functionalities on VeriClaim. • Effective training and facilitation techniques. • Effective presentation
functional requests, or user issues to the Support Centre via ticketing system, where needed. • Effective Ensure that new practices have been booked for training. • Providing all relevant parties with weekly all functionalities on VeriClaim. • Effective training and facilitation techniques. • Effective presentation
clients, engage in-opportunity accounts, host 1 on 1 training sessions, monitor client's health scores Keep experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build
service channels
the Prudential Authority, Financial Intelligence Centre, National Credit Regulator and Information Regulatory applicable laws. Conduct compliance regulatory training. Build and maintain trusted relationships with