with customers throughout all phases of the sales process. -Manage relationships with customers -Reaching
company are boundless If you have a passion for customer service, a commitment to exceptional quality,
and upselling where possible.
expanding team. As a key player in sustaining customer relationships and driving business growth, this continued success. Your Role: Customer Retention: Ensure high customer retention rates. Revenue Growth: alongside Customer Care for a seamless client experience. Key Performance Indicators: Customer Satisfaction: score of 90% or higher. Retention Rate: Maintain a customer retention rate of 95% or more. Account Growth:
doing and where we can improve
Dealing with customer complaints and making sure they don't happen
equipment is accurate
Encouraging everyone to care about quality and get better
Teaching other
qualification 2 years post experience in the ICU/ High Care Private Hospital Experience
we're doing and where we can improve Dealing with customer complaints and making sure they don't happen again testing equipment is accurate Encouraging everyone to care about quality and get better Teaching other supervisors
management of hosted services and solutions with care and attention. Skillfully troubleshoot and resolve
reporting of all Now Now, W-Café, Uber Eats, and Mr D customer accounts. To monitor current procedures and the the full reporting relating to these customers. · Understand the accounting process of the accounts receivables the customer subledger accounts. · To reconcile the Now Now, W-Café, Mr D and Uber Eats customers transactions debt from these customers within the agreed payment terms. · Identify unprocessed customer payments and and timeously apply cash accurately to the customer accounts. · Identify and resolve payment queries timeously
manner for transportation services rendered to customers. Ensure that all invoices are complete, compliant accounts and outstanding invoices. Follow up with customers to facilitate prompt payment and resolve payment ment Processing: Record and allocate customer payments accurately in the accounting system.