administrative and technical support services to the Customer Services Division and to ensure the smooth issues Data integrity issues relating to Bank service. Effects not cleared base 1, base 2, SMS, DMS. made. Monitors and maintains key contracts and Service Level Agreements as per the end dates for renewal resolving ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved. enhancements. Assists in the logging and fielding of calls received from branches and clients. Participates
administrative and technical support services to the Customer Services Division and to ensure the smooth issues Data integrity issues relating to Bank service. Effects not cleared base 1, base 2, SMS, DMS. made. Monitors and maintains key contracts and Service Level Agreements as per the end dates for renewal resolving ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved. enhancements. Assists in the logging and fielding of calls received from branches and clients. Participates
business productivity Encourage and maintain a “customer service” philosophy within the BI team with business position preferred 2 years' experience in a contact centre preferred Accounting/Finance experience preferred
pressure.
questions and generally provide a high level of customer empathy. Setting expectation during the onboarding the software onboard in line with established service level agreement with clients. Configuration of T. / Technical customer support experience Experience with Microsoft365 Admin Centre, Google Workspace
Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly
experience in Service, Consulting, and Implementation
Research and Policy and is recognised as a DSI-NRF Centre of Excellence in HIV Prevention and hosts the SAMRC that an effective and efficient data management service is provided. Provide overall leadership, strategic and optimal delivery of clinical data management services. Provide technical support to the clinical teams
pre-installation site surveys.
implementation.