Collaborating Centre for HIV Research and Policy and is recognised as a DSI-NRF Centre of Excellence servers and end user devices Management of Helpdesk service requests Monitor and respond to system alerts and backups Conduct high-level root-cause analysis of service interruptions and establish preventive measures
Support Engineer is wanted by a dynamic Internet Service & Network Specialist to join its Durban division and client end-users in support. Update all ITSM calls timeously with a complete audit trail of actions follows up on escalated calls to ensure completion and feedback. Maintain service and quality levels according standards, processes, and procedures. Resolve all calls logged by end users, relating to desktop issues
administrative and technical support services to the Customer Services Division and to ensure the smooth issues Data integrity issues relating to Bank service. Effects not cleared base 1, base 2, SMS, DMS. made. Monitors and maintains key contracts and Service Level Agreements as per the end dates for renewal resolving ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved. enhancements. Assists in the logging and fielding of calls received from branches and clients. Participates
administrative and technical support services to the Customer Services Division and to ensure the smooth issues Data integrity issues relating to Bank service. Effects not cleared base 1, base 2, SMS, DMS. made. Monitors and maintains key contracts and Service Level Agreements as per the end dates for renewal resolving ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved. enhancements. Assists in the logging and fielding of calls received from branches and clients. Participates
business productivity Encourage and maintain a “customer service” philosophy within the BI team with business position preferred 2 years' experience in a contact centre preferred Accounting/Finance experience preferred
questions and generally provide a high level of customer empathy. Setting expectation during the onboarding the software onboard in line with established service level agreement with clients. Configuration of T. / Technical customer support experience Experience with Microsoft365 Admin Centre, Google Workspace
Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly
Research and Policy and is recognised as a DSI-NRF Centre of Excellence in HIV Prevention and hosts the SAMRC that an effective and efficient data management service is provided. Provide overall leadership, strategic and optimal delivery of clinical data management services. Provide technical support to the clinical teams
implementation.
procurement, sales, marketing, finance, and customer service. This challenge requires strong leadership business acumen, and a passion for innovation and customer service. You will have the opportunity to learn from procurement, sales, marketing, finance, and customer service. - Ensure operational efficiency, cost-effectiveness to expand the company's product offerings and customer base. - Develop and maintain strategic partnerships increase market share. - Analyse market data and customer feedback to identify opportunities for product