Customer Service Jobs For 2013 Jobs in Johannesburg - Page 4

Manager Customer Experience

 Blum & Hofmeyr

Johannesburg

with many different levels of personas within customer base as well as internally at Mimecast. This person Oversee the day to day operation of one of the Customer Experience teams • Act as a mentor and resource resource for the team when dealing with customer incidents and strategies • Driving the defined CX strategy team • Dynamic risk reporting to the Director of Customer Experience especially pertaining to and highlighting knowledge and sales skills to resell value to customers. • Team leadership in retention activities – escalations

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Senior Customer Experience Analyst

 Bashr Consulting

Johannesburg

Exciting opportunity for a Senior Customer Experience Analyst to join our client. In this role you will dashboards, and closed loop programs Presenting customer feedback and analysis regularly to senior executives improvements across the journey Analysing disparate customer feedback sources to present comprehensive views to 7 years’ data analytics experience drawing customer experience (CX) insights, preferably supporting

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Customer Development Mid Market

 Blum & Hofmeyr

Johannesburg

energetic person with a passion for delighting customers. This person must be structured, repetitive, organized quality work that conforms to the demands of a key customer base with extremely high standards and expectations Protecting ARR via customer retention and satisfaction programs derived from the Customer Experience Strategy upselling existing and new services into the account base • Review Customer Account Plans for the designated of key deployment projects where required in customers, coordinating various parties across business

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Customer Support Agent Midrand

 Ultra Personnel : Pharmaceutical, Insurance, Engineering

Midrand

Africa and into Africa, requires an experienced Customer Support Agent. This position is based in Midrand pharmaceutical industry experience. Matric and 3 years Customer Support / Internal Sales experience is essential administration from point of order to final delivery to the customer Generating quotes Preparing pro-forma invoices via emails within our Service Level Agreement of 24 hours Liaising with customers telephonically and via invoices for consignment orders received by the customer and the Sales Consultant Replace medical consignment

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Customer Success Operations

 Catch Recruit

Johannesburg

Profile : Customer Success Operations CS Ops ensures that customers have a positive experience with the structure necessary to effectively engage with customers, drive adoption and retention and ultimately contribute company's growth and success. Responsibilities: Customer Onboarding: help designing and implementing effective onboarding processes for new customers. This includes guiding customers through the initial setup, providing Technical Support: serve as a bridge between customers and the development team. They help troubleshoot

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Customer Architect Specialist

 Bashr Consulting

Johannesburg

organisation. If your answer is yes , Apply Now As a Customer Architect Specialist you will be responsible for Management tools Solid Experience in Computer Coding, Customer Centric Solutions, Installation Support, Process

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Customer Support Agent

 Onecart Ltd

Sandton

OneCart is looking for passionate Customer Support Agents to join the family. Be a part of a dynamic real-­time calls/emails/social media posts from our customers. You must be calm in the face of a chaos, caring Our customer support professionals are dedicated to supporting customers and resolving customer queries and goals. Create an exceptional, personalized service experience for users. Provide positive, fast, and High-energy and self-reliant. Provide support to customers with efficiency and urgency. Identify common trends

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Customer Experience Specialist

Sandton

looking for a Customer Experience Specialist to oversee the customer operating and customer loyalty programmes for the customer operations department, responsible for building customer operation and customer loyalty g>

• Development and management of a customer loyalty programme for the company and create lifetime
• Planning and execution of the company's customer events. Support with project and event executions online and offline customer activities.
• Set up a scoring system for customers to recommend potential

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Customer Success Executive

Midrand

 30000

Main Purpose
The purpose of the Customer Success Executive (CSE) is to maintain solid relationships understanding of key customer needs and requirements. Expand relationships with existing customers by continuously products or services to existing clients. Collaborate with internal teams to create customized proposals Ensure the correct products and services are delivered to customers in a timely manner. Serve as the between key customers and internal teams. Resolve any issues and problems faced by customers and deal with

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Customer Support Agent

Johannesburg

 R240 000.00 Annually

relationships with customers by understanding their needs and providing excellent service by email, phone />Responsibilities:

• Understand customer needs through their journey, from first contact
• Manage first contact with prospective customers by evaluating their potential ongoing needs and then either introducing them to the products and services or sharing qualified leads with the relevant colleagues new customer.
• Be aware of the target service levels specifically when it comes to service-related

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