JOB PURPOSE Servicing of customers and business partners through handling administration of all vehicles and making it easily accessible to our internal customers. Operations Management and Compliance Carry out conduct. Client & Customer Management (External) Respond professionally to customer complaints and queries queries within agreed timeframes to ensure customer satisfaction and retention in all interactions, striving achieve first contact resolution. Client & Customer Management (Internal) Help manage internal client
proactive member communication and contact to enhance service, access to information and advice for clients and touchpoints and moments of truth to deliver exceptional service and brand values. • Identify the gaps or shortfalls experience across all touchpoints, for all kinds of customer interactions, transactions and engagements. • Collect, track and analyse member feedback, track service levels and performance data and liaise with internal opportunities for improvement and ensure that gaps in the customer experience- irrespective of where they occur in
vehicle replacement parts. Customer service. To provide an exceptional level of service to current and prospective prospective customers relating to all parts being sold over the counter, online, or any other platform. The The Salesman will assist the customer in understanding the Companies products and identify solutions sales and renewals, whilst continuing to achieve customer satisfaction levels. If you meet the above-mentioned
vehicle replacement parts. Customer service. To provide an exceptional level of service to current and prospective prospective customers relating to all parts being sold over the counter, online, or any other platform. The The Salesman will assist the customer in understanding the Companies products and identify solutions sales and renewals, whilst continuing to achieve customer satisfaction levels. If you meet the above-mentioned
vehicle replacement parts. Customer service. To provide an exceptional level of service to current and prospective prospective customers relating to all parts being sold over the counter, online, or any other platform. The The Salesman will assist the customer in understanding the Companies products and identify solutions sales and renewals, whilst continuing to achieve customer satisfaction levels. If you meet the above-mentioned
vehicle replacement parts. Customer service. To provide an exceptional level of service to current and prospective prospective customers relating to all parts being sold over the counter, online, or any other platform. The The Salesman will assist the customer in understanding the Companies products and identify solutions sales and renewals, whilst continuing to achieve customer satisfaction levels. If you meet the above-mentioned
multitasking Excellent communication skills Strong customer service skills Qualified persons are required to forward
skills and for candidates with a passion for customer service. Will only consider well-spoken and presentable
skills and for candidates with a passion for customer service. Will only consider well-spoken and presentable
grow client relationships Provide exceptional service and follow through on orders and deliveries Requirements: and driver’s Licence ● Calling on our existing customer base and searching new business ● Highly energetic