ROLE To manage a team of sales agents to ensure optimal sales performance and service deliverance within a leading Telecommunications corporate. Driving team and individual performance to ensure all KPI and achievements Identify development areas of each team member and deliver effective training programmes performance of the team Manage individual's attendance, conduct and engagement, to improve team performance through wellness and engagement initiatives Motivate team and individuals to strive for success Support disciplinary
Responsibilities
automotive industry seeks for Customer Service Consultant to join their team Customer complaint and query handling handling and Customer case management. Building and maintaining relationships with the dealer network. and externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum of 3 years
automotive industry seeks for Customer Service Consultant to join their team Customer complaint and query handling handling and Customer case management. Building and maintaining relationships with the dealer network. and externally. Achieve voice, email and quality Service Level targets as per agreement. Minimum of 3 years
ROLE To manage a team of sales agents to ensure optimal sales performance and service deliverance within a leading Telecommunications corporate. Driving team and individual performance to ensure all KPI and achievements Identify development areas of each team member and deliver effective training programmes performance of the team Manage individual's attendance, conduct and engagement, to improve team performance through wellness and engagement initiatives Motivate team and individuals to strive for success Support disciplinary
dynamic Senior .NET Team Lead to join our talented team!
As a Senior .NET Team Lead, you'll play play a pivotal role in guiding our development team to success. You'll have the opportunity to flex skills
Don't miss this chance
IT Customer Engineer. Key Performance Areas Customer Service - Receive calls from senior customer engineer/ users if necessary. - Escalate problems to senior customer engineer if necessary. - Provide temporary PCs ensure that the problem is resolved. - Ensure all customer queries are attended to and resolved within agreed telephone infrastructure to provide stable, dependable services, by working with specialists. - Replace faulty resolution. CSN Support - Respond to remote/satellite customer call-outs (hardware, software and network calls)
for an IT Associate Customer Engineer. Key Performance Area - Ensure IT Services are Accessible to Internal Internal and External Company Customers - Attend IT incidents and requests. - Configure new equipment all users. - Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business decision making. - Ethics and values. - Client service orientation. - Citrix knowledge advantageous. -
is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa network printers Service Delivery Working together as a team to reach department/team's goals by respecting assisting each other. Working together as a team to improve service delivery Helpdesk Support Providing remote Ticket Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with
To provide face to face service to customers / members that visit the clients offices and to deliver deliver on the scheme service level agreements to ensure the required customer focus standards are delivered delivered Client service delivery and quality Follow procedures and cooperate with peers and leader for best best possible service delivery Compliance and Risk Management Defined legal, statutory and regulatory compliance resolution of queries and provide required customer service Provide specific, factual and correct progress