JOB DESCRIPTION Join our dynamic team as a Customer Service Representative, where you'll be the frontline organizational skills, you'll deliver exceptional service experiences while contributing to a collaborative Experience of up to 1 year, preferably in a customer service environment Some post High School education education preferred Excellent telephone etiquette and service delivery skills Strong communication skills and items in a timely manner. Deliver highly positive service experiences consistent with our key performance
JOB DESCRIPTION Join our dynamic team as a Customer Service Representative, where you'll be the frontline organizational skills, you'll deliver exceptional service experiences while contributing to a collaborative Experience of up to 1 year, preferably in a customer service environment Some post High School education education preferred Excellent telephone etiquette and service delivery skills Strong communication skills and items in a timely manner. Deliver highly positive service experiences consistent with our key performance
financial and support services sectors. We are FIRST in car hire and FIRST in service A vacancy currently management; attention to detail; team management; customer focus; co-operation; action orientation and decision-making exceptional customer service. Provide accurate and timeous information to our customers. Monitor staff staff interactions with customers (quality, accuracy, attitude etc), providing coaching & counselling regarding service excellence, adherence to policies & procedures. a Car Rental Operations service environment
encompassing
Â
The Company Rules
Customer Relations
Cash Management Procedures
Passenger
timesheet procedures and systems
Inform customers of route, timetable and fare system information
Clear busses during service and events
Ensure that cards of all passengers
information such as links to other public transport services such as rail
Operate sliding doors and ensure
ensure that itâs closed when no services are at the station/platform
Responsible for passenger
investigating customer refund claims, identifying fraudulent claims, and contacting customers who display in fraud investigation a bonus 5 years in a customer service contact center environment Strong analytical conversations with customers Responsibilities: Conduct investigations into customer refund claims to identify refunds Analyze refund data and make decisions on customer classifications based on data provided Monitor Monitor and identify trends in refund claims at a customer level or store level Work with the organizations
investigating customer refund claims, identifying fraudulent claims, and contacting customers who display investigation a bonus
Responsibilities:
& communication skills Provide excellent customer services Excellent verbal skills in English and Afrikaans
/>be fluent in German
Customer Services experience.
Possess strong analytical
achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities correspondence related to claims. Emphasizing customer satisfaction, building rapport, and facilitating this position, aiming for timely resolution of customer concerns. Additionally, you'll be expected to comprehension skills Questioning and Reasoning Skills Customer Service focus and telephone etiquette Ability to multi achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities
achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities correspondence related to claims. Emphasizing customer satisfaction, building rapport, and facilitating this position, aiming for timely resolution of customer concerns. Additionally, you'll be expected to comprehension skills Questioning and Reasoning Skills Customer Service focus and telephone etiquette Ability to multi achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities