We are on the hunt for a customer journey optimisation expert who will strategically enhance every touchpoint maximise customer lifetime value. What you will do: Maximize the customer LTV and customer experience (Churn), growing Gross Profit, driving Sales Perform customer behaviour analysis and create, execute and monitor propositions and business cases. To formulate customer value management plans for the various segment outflow activities. Increase average revenue per customer by identifying cross / upsell activities, decrease
We are seeking Customer Sales Agents to join our expanding team.
We Offer working with a drive
Goal-oriented
Customer centric
Requirements
Reference: DUR002081-CW-1 DUR002081 – OUTBOUND CUSTOMER SERVICES AGENT (6 Month Contract) –PROSPECTON confirmations to customers. Handle hazardous applications and paperwork. Invoice customers and process creditor
Reference: DUR002081-CW-1 DUR002081 – OUTBOUND CUSTOMER SERVICES AGENT (6 Month Contract) –PROSPECTON confirmations to customers. Handle hazardous applications and paperwork. Invoice customers and process creditor
Join Our Team in KZN!
German-speaking Customer Service Advisors | R288K/annum
Are
individuals to join our team as German-speaking Customer Service Advisors at our state-of-the-art office
office in Durban!
As part of our global customer-centric company, you''ll have the chance
consumers from around the world, providing exceptional customer experiences primarily through inbound calls. Your
Passion for helping others and providing exceptional customer service
Strong interpersonal skills and
logistics industry, currently seeks your Outbound Customer Service experience to control and manage the entire Process bookings and send booking confirmation to customers. Follow up on quotes to fill up under utilised invoices. Submit RCG to SARS Release bills for customer collection. Process cargo dues. Process acquittals
Group Customer Care Manager, you will play a pivotal role in overseeing and enhancing the customer service objective will be to ensure the highest level of customer satisfaction, resolve escalated issues efficiently efficiently, and implement strategies to foster customer loyalty and retention on a national scale. Additionally Additionally, you will be responsible for managing the customer care team and connecting them closely with the optimise service delivery. Key Responsibilities: Customer Service Leadership: Provide strategic direction
Group Customer Care Manager, you will play a pivotal role in overseeing and enhancing the customer service objective will be to ensure the highest level of customer satisfaction, resolve escalated issues efficiently efficiently, and implement strategies to foster customer loyalty and retention on a national scale. Additionally Additionally, you will be responsible for managing the customer care team and connecting them closely with the optimise service delivery. Key Responsibilities: Customer Service Leadership: Provide strategic direction
you will be the first point of contact for our customers, providing support and resolving queries via multiple live chat. This role is essential for maintaining customer satisfaction and contributing to the overall success success of our operations. Responsibilities: Customer Interaction: Handle incoming queries and provide provide timely and accurate responses to customer inquiries through various communication channels. Problem Problem Resolution: Identify customer needs, clarify information, research issues, and provide solutions