including agile. Strong change management skills Customer focused software design principles using design
creating high-quality responsive website layouts and custom widget skins. The role also involves integrating
administrative and technical support services to the Customer Services Division and to ensure the smooth and
administrative and technical support services to the Customer Services Division and to ensure the smooth and
level ➢ Interpersonal Skills – Advanced level ➢ Customer Service – Advanced level ➢ Process & Systems
implementing system upgrades, and delivering excellent customer service. KEY PERFORMANCE AREAS Technical Support:
implementing system upgrades, and delivering excellent customer service. KEY PERFORMANCE AREAS Technical Support:
procedures, standards and measures of quality and customer satisfaction Excellent end user adoption, uptake