forming part of a team involved in empowering customers to be successful custodians of their business
ways of presenting and analysing data to improve customer and user experience as well as identify ways to
repair and technical issue resolution Excellent customer service and communication skills Able to work
with project stakeholders to develop detailed customer journeys and prototypes through Problem Definition perform evaluation of solution options. Analyse the customer's needs and find solutions to address them – defining and monitoring of proposed solutions. Champion customer experience and integrate the needs of related
questions and generally provide a high level of customer empathy. Setting expectation during the onboarding leading small to medium sized teams I.T. / Technical customer support experience Experience with Microsoft365
disposition.
professional disposition. Client service skills and customer approach. Excellent Interpersonal; verbal and
ways of presenting and analysing data to improve customer and user experience as well as identify ways to
relevant departments and stakeholders with creating custom reporting that can be automated and shared throughout