across teams, contribute to disaster recovery planning, and automate tasks. Manage improvement and new functionalities
Managing the day to day IT operation 24/7, ensuring Client SLA's are met with regards services and delivery and ensuring that the IT Helpdesk provides excellent customer service in supporting the business. Keeping the fault/request queue below the set maximum target and be a role model and set an ex
Purpose of the role
Managing the day to day IT operation 24/7, ensuring Client SLA’s are met with regards services and delivery and ensuring that the IT Helpdesk provides excellent customer service in supporting the business. Keeping the fault or request queue below the s