developing a department to provide the best possible service, as well as ensuring SLA deliverables are met and packages are essential
expertise to deliver the best possible client service
expertise to deliver the best possible client service
by setting the standard for exceptional client service throughout the rest of the organisation and owning all tickets from cradle to grave Service Level Management Monitor Service Levels and ensure that these are control over all Helpdesk staff in relation to service levels and functional ownership of all tickets to a higher technical tier. Ensure that all IT Service Management processes, Operational Level Agreements to together with the Service Delivery Managers. Monitor and reports on service levels as well as closely
ISO14001 2015 & ISO45001 2018. Computer literacy. Drivers License
responsible for product demonstrations and assist the Services team with Proof of Concepts (POCs) and the Sales This role will require some travel nationally. Driver's License and own transport is essential. ATTRIBUTES:
industry leader in integration and cloud based services. The opportunity holds for innovative development Debugging skills, optimization and testing skills Drivers and Car Advantageous Abilities Mobile development
processes to increase efficiency and reduce cost drivers related to area of specialisation · Continuously client and stakeholder needs, satisfaction, and service delivery Knowledge management: · Ensure that adequate
Actuarial Degree (beneficial but not essential) Driver’s License and own transport Experience in business & Design of new Set-up Support External Client Service Management, Software Developers with new and ongoing
exciting opportunity for an experienced, customer service-oriented Systems Coordinator in the Western Cape
The (MS Office)
IT