Second Line support to users Escalate calls Provide feedback on calls logged Matric Previous experience in
Services Management of the Group-wide Lean Agile Centre of Excellence (LACE) What will make you successful and KPI's to ensure quality delivery. Create a centre of excellence that maintains, standards, practices Traditional). Act as Product Manager for the Lean Agile Centre of Excellence that promotes matures Agile ways delivery process. Resource and staff competency centres with appropriately experienced staff. Manage Budgets
Services
What will
KPI’s to ensure quality delivery.
Forecasting Billing Attend Sales Calls, Practice Lead Calls & Staffing calls and take appropriate follow
Effective time and call management to support contractual objectives. Effective use of Call Management System delivery of services. Ensure effective resolution of calls within agreed timelines at expected service quality
NAS) Exchange troubleshooting Duties: Ensuring all calls are logged into the helpdesk system and having ownership notes are added to all calls. Managing the timely resolution of open calls and call actions across all customers must verify with Kontak Recruitment. Ensuring all calls are logged into the helpdesk system and having ownership notes are added to all calls. Managing the timely resolution of open calls and call actions across all customers
a Microsoft Dynamics 365 CE solution for our call centre of almost 1000 hosts, 24x7. We take pride in
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
issues
Monitoring and completion of all DBA related ServiceDesk calls
- Backup setup and monitoring
- Participates
Participates in providing 7-day/24 hour on-call support
Essential Requirements
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