for a Call Centre Manager. The role will involve the daily running and management of the call centre areas of improvement or development. Ensure that calls are answered by staff within agreed time scales development Change management Effective management of Call Centre & Assessing functions Effective submission the medical aid industry Current experience in a Call Centre Manager / Team Lead role Market related
incoming telephone calls when help desk team are not able to take the call. Pass call to a suitable person
incoming calls politely and professionally, within the set MEIBC procedure.
· Direct calls to the Take and delivers accurate phone messages, with call back numbers, area codes, and names legibly written
on purchase orders and requisitions against cost center accounts.
the service call for a region. Prepare customer quotes. Customer Feedback regarding call outs Scheduling Scheduling call outs with in-house technicians and sub-contractors Logging and managing tickets on in-house professional articulation when answering customer calls. Must be able to work in a team Must be willing
the service call for a region. Prepare customer quotes. Customer Feedback regarding call outs Scheduling Scheduling call outs with in-house technicians and sub-contractors Logging and managing tickets on in-house professional articulation when answering customer calls. Must be able to work in a team Must be willing
telephone call for next step e.g. set up a meeting in person or arrange for a Zoom/Teams call, as and when newly accepted invites with an email and telephone call
Sales and Administration
Handle all incoming calls
Taking orders
Quotes
Processing orders
Responsibilities:
Make retention calls to existing clients.
Make calls to potential new clients from
R9000 Per Month Make retention calls to existing clients. Make calls to potential new clients from provided