ensuring the alignment between the client service level agreement and operational delivery, whilst also vendors at all levels to get things done and ensure everyone is satisfied. High level of both written delivery, internal and external purposes – needs high level PowerPoint skills). 6. Negotiation Skills: SDM's SDM's often need to negotiate contracts, service level agreements(SLAs), and timelines with both internal
input data and expected results for the testing levels identified as in scope and relevant per portfolio testing, and regression testing within the different levels. Ensuring quality of test cases, scripts and expected and executing test cases across multiple testing levels, with a strong focus on functional and non-functional
via the Helpdesk System and escalate too higher-level support or external vendors.
with a strong commitment to delivering the highest levels of quality and customer satisfaction. You should more and possibly take your career to the next level.
support. The Systems Engineer will serve as a 3rd level of escalation for the Service Desk attending to service requests or requests which require a higher level of permissions. Requirements: Qualifying Experience a mentor and training role to co-workers. Some level of Technical Pre-Sales assistance to customers is valid driver's license. Will need to mentor lower level support staff Working Hours Normal hours of Work
industry
transformation. Strong presentation skills at all levels (viz. executive level and operational): Ensuring effective scope. Be a strategic thinker at business and IT level. Be able to conduct analysis of department's strategic
transformation. Strong presentation skills at all levels (viz. executive level and operational): Ensuring effective scope. Be a strategic thinker at business and IT level. Be able to conduct analysis of department's strategic
trends and business requirements Matric and a NQF Level 7 (Degree in Computer Science/ Information Technology/Software
Essential: