in the automotive industry seeks for Customer Service Consultant to join their team Customer complaint Ensuring correct escalation process internally and externally. Achieve voice, email and quality Service Level
have a minimum of 2 years recent experience as a Service Advisor within the Automotive Industry
Duties:
minimum of 5 years recent experience as a Dealership Service Manager within the Automotive Industry
have a minimum of 2 years recent experience as a Service Advisor within the Automotive Industry
Credit Analyst (Financial Services)
A large financial services group in Durban seeks to appoint an experienced management accounts as well as provide quality service to internal customers and liaise with other stakeholders
standards in the digital age. About the Role: Service Excellence Coordinators are responsible for driving improvement initiatives within contact center or Managed Service Provider (MSP) environments. Requirements: Demonstrated improvement initiatives within contact center or Managed Service Provider (MSP) environments.
Reference: PTA000208-CDW-1 Our Client is looking for a Service Administrator/Technical Scheduler, located in Sandton Responsibilities: Administrative Duties: Handle incoming service requests via phone, email, or in-person visits Maintain accurate records of customer inquiries, service requests, and resolutions. Coordinate with various resolution of customer issues. Prepare reports on service activities, including trends, performance metrics streamline operations. Technical Scheduling: Schedule service appointments for technicians based on customer
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Client engagement
Scorecard implementation
Risk assessment
Statutory compliance
Segmentation
Assess affordability
Statutory compliance
Staff management
Skills & Experience:
Retail or FMCG
Credit Management