Transfer/relay queries to the Hearing Expert team in a timely manor. • Complete assigned CRM tasks for support effectively and efficiently as possible by reducing the time spent with each query. • Liaise with Hearing Experts satisfaction. • Maintain customer support KPA's at all times to ensure a high ‘customer effort score' by going
/ customer service and within the companies SLA time frames Build strong relationships with customers
Coordinate with various departments to ensure timely resolution of customer issues. Prepare reports
/ customer service and within the companies SLA time frames Build strong relationships with customers