Building campaigns using:
year’s quality management experience in a Call Centre environment to join their team on a 3 year contract or similar ATS systems.
The contact centre service will support the channels below (and any support (both inbound and outbound).
experience in a Call Centre environment to join their team on a 3 year contract The contact centre service will Telephonic support (both inbound and outbound). Walk-in centre face to face support. Instant Messaging/AI Support
of SLAs.
Why
exceptional customer support, and handling periodic call-outs related to installations and support. This troubleshooting issues. Conduct periodic on-site call-outs for installations, network setups, and phone
knowledge in e-learning Design and familiar with user centred design approach · Fit-for-business-purpose mind-set
knowledge in e-learning Design and familiar with user centred design approach
· Fit-for-business-purpose
/>· Interaction with clients through meetings, calls and emails
· Handling Tickets and Tasks with
the analysis and resolution of Production Support calls
· Raising Change Requests (CRs) and writing
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