/>
Responsible for ensuring that the products meet the customer needs, preferences, and expectations, as well analyzing customer feedback, and optimizing product pricing and promotions. Ensure customer satisfaction satisfaction by analyzing customer journeys and surveying customers Assist Ecommerce team with analysis and improvement improvement of customer processes and inventory improvement through generating product reports for decision limited to: Collaborate on developing e-commerce customer experience and operational plan to support business
or Cape Town. The main purpose is to optimize customer experience, collaborate with internal partners and manage multiple projects. Customer Experience: Cultivate strong customer relationships and establish internal teams to deliver comprehensive support to customers and guarantee their satisfaction. Product/Equipment meet customer demands. Market Awareness: Develop strategic plans to identify potential customers and convert Product Development: Work collaboratively with customers and Original Equipment Manufacturers (OEMs) to
pressure. You will be able to manage multiple customer accounts while ensuring quality outputs and clearly and Statistics: Compiles analytical plan in consultation with the insights lead Communicates details
pressure. You will be able to manage multiple customer accounts while ensuring quality outputs and clearly and Statistics: Compiles analytical plan in consultation with the insights lead Communicates details
Responsibilities: Refer to journey strategies and build customer journeys using Adobe Journey Optimizer, leveraging journey optimization initiatives. Create and manage customer segments based on demographic, behavioural, and Work closely with the analytics team to track customer engagement, conversion rates, and ROI, providing with a focus on marketing automation, CRM, and customer journey optimization. Proficiency in Adobe Journey
interrogate customer insights and segmentation. Analyse direct response efforts and customer profiles to a deeper understanding of customer behaviour and trends, including customer contact management. Share them on performance. Recommend business process/customer journey improvements based on feedback. Marketing
interrogate customer insights and segmentation. Analyse direct response efforts and customer profiles to a deeper understanding of customer behaviour and trends, including customer contact management. Share them on performance. Recommend business process/customer journey improvements based on feedback. Marketing
Aligning and collaborating with teams to deliver on customer experience objectives Communicating brand personality on growth opportunities Customer and Market Analysis: Carrying out customer identification and segmentation segmentation Performing customer and trend research Compiling regular competitor analyses of each product offering Drive customer retention, and switch from competitor brands Mapping the customer journey and identify on the client's behalf Developing and implement customer experience strategies Brand Marketing Management:
Aligning and collaborating with teams to deliver on customer experience objectives Communicating brand personality on growth opportunities Customer and Market Analysis: Carrying out customer identification and segmentation segmentation Performing customer and trend research Compiling regular competitor analyses of each product offering Drive customer retention, and switch from competitor brands Mapping the customer journey and identify on the client's behalf Developing and implement customer experience strategies Brand Marketing Management: